Front Office Staff

Full Time
Posted 3 years ago

PROGRAM: Outpatient Services

Position: Front office staff

Location:  York office

Qualifications: High School Diploma or G.E.D.  Prior experience in a medical setting preferred but not required.  Experience using an electronic medical record preferred.

Job Requirements:  Full time position coordinating daily operations in a fast paced behavioral health setting.  Must have strong customer service skills, the ability to function independently & efficiently, and use creative problem solving.  Ability to work a flexible schedule with some evenings required. Following clearances required: PA Child Abuse Clearance, PA Criminal History, and FBI Fingerprinting obtained within the last 5 years.   


 Responsible for various administrative & clerical functions, including but not limited to:

  • Client check-in/check-out and scheduling of client appointments
  • Verifying insurance coverage and collecting payments
  • Answering phone calls and providing general referral information
  • Adherence to all HIPPA and confidentiality regulations regarding client information
  • Maintaining documentation in the electronic medical record
  • Following office policies and procedures
  • Monitoring safety and cleanliness of office environment
  • Acting as a point of contact for managers of various programs and providing administrative and clerical assistance to those staff/programs
  • Acting as first point of contact for complaints or concerns from clients or other external parties
  • Furthering the organization’s mission of trauma-informed interactions with staff, clients, and external stakeholders
  • Attendance at meetings & participation on agency committees as needed


Benefits:  Full time position with benefits, including insurance.  Working for a trauma informed behavioral health organization that has been in business for 40 years. 

Contact: Please submit letter of interest and resume to Melissa Gross at

Job Features

Job CategoryAdministrative

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TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization, and all employees are expected to demonstrate behaviors which further that goal.