PROGRAM: Outpatient Services

Position: Front office staff

Location:  York office

Qualifications: High School Diploma or G.E.D.  Prior experience in a medical setting preferred but not required.  Experience using an electronic medical record preferred.

Job Requirements:  Full time position coordinating daily operations in a fast paced behavioral health setting.  Must have strong customer service skills, the ability to function independently & efficiently, and use creative problem solving.  Ability to work a flexible schedule with some evenings required. Following clearances required: PA Child Abuse Clearance, PA Criminal History, and FBI Fingerprinting obtained within the last 5 years.   

 Responsible for various administrative & clerical functions, including but not limited to:

• Client check-in/check-out and scheduling of client appointments
• Verifying insurance coverage and collecting payments
• Answering phone calls and providing general referral information
• Adherence to all HIPPA and confidentiality regulations regarding client information
• Maintaining documentation in the electronic medical record
• Following office policies and procedures
• Monitoring safety and cleanliness of office environment
• Acting as a point of contact for managers of various programs and providing administrative and clerical assistance to those staff/programs
• Acting as first point of contact for complaints or concerns from clients or other external parties
• Furthering the organization’s mission of trauma-informed interactions with staff, clients, and external stakeholders
• Attendance at meetings & participation on agency committees as needed

Benefits:  Full time position with benefits, including insurance.  Working for a trauma informed behavioral health organization that has been in business for 40 years. 

Contact: Please submit letter of interest and resume to Melissa Gross at mgross@truenorthwellness.org.