Customer Engagement Manager

Full Time
Posted 2 weeks ago

Position Available: Customer Engagement Manager

Job Type: Full-time


Applicants must have at least three years of management, insurance and customer service experience. Experience in the behavioral health field is preferred.


Key Responsibilities Include:

  • Oversight for core functions of the agency, including billing, credentialing and customer engagement
  • Ability to provide appropriate supervision to employees – celebrate accomplishments and coach staff through performance challenges
  • Assess, design, implement and evaluate program needs and make adjustments as needed
  • Develop strong relationships with external providers and the community
  • Assist in preparation of annual budget/program goals
  • Participate in management meetings and agency activities
  • Model and promote a professional culture of person-centered interactions, while promoting teamwork
  • Work effectively with other departments and programs to develop effective processes and solve problems
  • Maintain a working knowledge of the responsibilities for each role within the department
  • Train new staff to competency in their role
  • Cross-train staff as necessary to ensure adequate staffing of roles within the department
  • Maintain and enforce clear goals, expectations, and accountability for the department as a whole
  • Maintain frequent, open communication with other managers and staff throughout the agency
  • Ensure that necessary information is regularly distributed throughout the Customer Engagement Department in a timely fashion
  • Demonstrate professional written and verbal communication with staff, coworkers, supervisors, and external entities

Additional  Information:

Applicants should be able to demonstrate premier customer service, insurance and communication skills within the context of both an agency and the statewide continuum of care. Well-qualified candidates will have a history of progressive responsibility and leadership.

Applicant will be expected to travel to other offices and geographic locations as necessary to fulfill the responsibilities of this role.

Contact: Send resume and cover letter to Melissa Speal. Interviews to begin immediately and applications will be accepted until the position is filled.


Job Features

Job CategoryAdministrative

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TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization, and all employees are expected to demonstrate behaviors which further that goal.